Privacy Policy

This Privacy Policy sets out how Familare ("we", "us", "our") collects, uses, stores, and handles personal information that you provide when visiting our website or making an enquiry about our workshops. We are committed to handling your information with care and in keeping with applicable Malaysian data protection requirements.

1. Who we are

Familare is a workshop practice based in Kuala Lumpur, Malaysia. We offer family communication and document organisation workshops for households. Our principal place of business is 11 Jalan Tun Razak, 50400 Kuala Lumpur, Wilayah Persekutuan. You may reach us by telephone at +60 3 2697 4318 or by email at [email protected].

2. Information we collect

We collect personal information only when you choose to provide it. This typically occurs when you:

• complete the contact form on our website;
• send us an email enquiry;
• book or attend one of our workshops.

The information we collect may include your name, email address, telephone number, and any details about your household that you choose to share in your message. We do not collect sensitive personal data as part of our general enquiry process.

We also collect standard server log data when you visit our website. This may include your IP address, browser type, pages viewed, and the time and date of your visit. This information is used for website operation and security purposes only and is not used to identify individual visitors.

3. How we use your information

We use the information you provide to:

• respond to your enquiry and discuss which of our workshops may suit your household;
• arrange and confirm workshop bookings;
• send you relevant information about the session you have booked, including preparation notes and location details;
• follow up after a session if you have indicated you would find that helpful;
• maintain records of our correspondence and bookings for administrative purposes.

We do not use your personal information for unsolicited marketing. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Legal basis for processing

We process your personal information on the basis of your consent (given when you complete our contact form) and on the basis of our legitimate interest in responding to enquiries and administering our workshop bookings. Where you have booked a session with us, we also process your information to fulfil our obligations in connection with that booking.

5. How we store your information

Your personal information is stored securely on systems accessible only to Familare staff involved in workshop administration. We take reasonable precautions to protect your information from unauthorised access, disclosure, or loss. We retain your information for as long as it is reasonably needed for the purposes described in this policy, or as required for any applicable record-keeping obligations, after which it is securely deleted.

6. Cookies and local storage

Our website uses browser local storage to save your preference regarding our cookie notice. No tracking cookies or third-party advertising cookies are used on this site. For a full explanation of how we use cookies and local storage, please refer to our Cookie Policy.

7. Third-party services

Our website may load resources from third-party providers including Google Fonts, a content delivery network for icons, and a mapping service to display our location. These services may collect limited technical data such as your IP address as part of their standard operation. We do not control their data practices. Where a third-party service is used, we select providers with reasonable privacy standards.

8. Your rights

You have the right to request access to the personal information we hold about you, to ask us to correct inaccurate information, to request deletion of your information where there is no continuing reason for us to hold it, and to withdraw your consent at any time. To exercise any of these rights, please contact us at [email protected] or call us at +60 3 2697 4318. We will respond to requests within a reasonable period.

9. Children

Our workshops are intended for adults making enquiries on behalf of their household. We do not knowingly collect personal information directly from children. If a parent or guardian believes that a child has submitted personal information to us, please contact us and we will remove it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Post: Familare, 11 Jalan Tun Razak, 50400 Kuala Lumpur, Wilayah Persekutuan
• Telephone: +60 3 2697 4318
• Email: [email protected]
• Hours: Tuesday–Saturday 9am–6pm, Sunday 10am–3pm